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What is
Nixle?
Nixle is a Community Information Service dedicated
to helping you stay connected to the information
that matters most to you, depending on your physical
location. You stay connected to your local police
department, your children’s schools, your local
community agencies and organizations, and the
important information from other locations
throughout the country that are relevant to you. Our
service is built on the most secure, reliable, and
high-speed distribution platform, ensuring that you
receive trusted and immediate, geographically
relevant information. Information is immediately
available over your cell phone by text message, by
email, and over the web. Your account can be
customized so you receive the information that
matters most to you. Whether it is where you live,
work, or have friends or family throughout the
country, the information is immediately available to
you over your mobile phone, email and computer.
What messages would I
receive through Nixle?
Only authenticated agencies and community
organizations can securely publish information.
There are four types of messages; Alerts (many would
refer to this as an emergency type alert),
Advisories (less urgent need-to-know information),
Community Information (day-to-day neighborhood to
community-level information), Traffic (very
localized traffic information).
Do I have to register to
use Nixle?
Anyone can view information by going to
www.nixle.com without registering.
However, to customize the information you receive
and the locations you receive it from, in addition
to receiving information by text message and/or
email you must set up an account. Once registered
you can personalize your locations and your
preferences, making the service fit your needs.
How does registration work?
We ask for routine information in the registration
process. First set-up a user name and password. Then
enter your address or closest cross-street. Then
choose where you want to receive your information,
whether by text over your mobile device or e-mail.
Add as many locations as you would like at no
additional cost. It’s that simple!
Do I have to give my mobile
phone number?
No. However, the strength of the Nixle system is the
delivery of real-time messages when you’re on the
go. The best way to stay up-to-date with important
information that could affect you and your family is
to receive notifications by e-mail and mobile
device.
Can anyone track my
location by using the system?
No. Nixle does not track users. See our Privacy
Policy for more details.
What do you do with my
contact information? Will third parties contact me?
Information shared by users with Nixle is stored on
a secure server in a secure facility. The company
does not sell personal information to third parties.
The privacy of your personal information is
extremely important to us.
Can I enter multiple
addresses?
You initially enter one address to begin the
registration process. Once registered, you can click
on “Locations” and add as many additional addresses
(locations) as you would like at no cost.
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Can I
use the system while traveling outside the United
States?
If you can access your e-mail or the Internet, you
can access Nixle messages anywhere in the world. You
will also receive messages on your mobile device
while overseas. Some mobile provider plans charge
extra for overseas text messages; you may want to
log in and change your preferences prior to
international travel.
Can I register with an
international telephone number?
No. Currently the service is only available with
United States phone numbers.
How many SMS (text)
messages will I receive in a month?
This will vary depending on the number of
notifications published. The service is simple to
change SMS (Text) and email options.
Can I limit the number of
SMS (text) messages I receive?
You can limit the number of SMS (text) messages by
adjusting the type of messages you receive. You can
opt out of any service except public safety Urgent
and Important messages. For example, you can choose
to receive Urgent and Important messages on your
mobile device and e-mail and community news in just
your e-mail.
How do I know an SMS (text)
message I received is real?
Nixle goes through an extensive identity
certification and authentication process before
authorizing any agency or organization to publish
information into the service.
Can I respond to a message?
No. However, if you wish to share a crime tip or
information with the agency that sent you the
message, contact details can be found by accessing
the alert online.
What if I forgot my
password?
Go to
www.nixle.com. Look for “Forgot
My Password”. Click on it and enter your e-mail
address. A new password will be sent to you
immediately.
How do I change my
password?
Log in and click “Account.” On the “Account” page,
click on “Change My Password” and follow the
instructions.
Who do I contact for
consumer support?
Please send all consumer support questions to:
support@nixle.com. Please send
all general inquiries to
info@nixle.com.
How do I unsubscribe?
Log in at
www.nixle.com and click “Settings.”
There you can adjust which messages you receive and
on which device(s) you receive them. You also have
the option to eliminate all SMS messages under the
“Account” tab. Should you wish to completely
unsubscribe, simply send an e-mail to
support@nixle.com stating your
desire to do so. You will be encouraged to review
your settings prior to discontinuing service. Even
after unsubscribing, you can still view Nixle
information in real-time by visiting
www.nixle.com.
When will Nixle be
available in my area?
Nixle will roll out nationwide in 2009. If we have
not come to your area, you can still register for
the service. You will be notified when the service
is available for locations you have chosen. |
